Refunds and Returns Policy
Last Updated: May 23, 2024
Thank you for shopping at BlueLightBlockersZone.com, operated by SRM & HRM. We want you to be completely satisfied with your purchase, and we strive to make the returns and refunds process as simple and transparent as possible. Please review the following policy before initiating a return:
1. Returns Eligibility
We accept returns for unused and undamaged products within 30 days of delivery. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within the specified timeframe.
- Provide your order number and a brief explanation of the reason for the return.
- Our team will guide you through the return process and provide you with a return authorization (RA) number if necessary.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Refunds Process
Once we receive your returned item and inspect it for eligibility, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs.
5. Exceptions
Please note the following exceptions to our returns policy:
- Customized or personalized items are not eligible for return unless they arrive damaged or defective.
- Clearance or final sale items are not eligible for return unless they arrive damaged or defective.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at:
SRM & HRM
Email: [email protected]
Address: New Bel Road, Gowri Apartment
8. Changes to This Policy
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for shopping at BlueLightBlockersZone.com. We appreciate your business and are here to assist you with any inquiries or assistance you may need.